#faqs
Frequently asked questions
Do you have any questions? We're here to help
What are you doing with my data?
Data is anonymized before being transferred to our servers, where it will be processed and stored in full compliance with regulations (RGPD). Particularly sensitive data such as patient names and addresses are not transferred to our servers. Your data is processed to provide you with information and advice on optimizing your pharmacy. No identifiable data from your pharmacy will be provided to Datatopia's external organizations. Eventually, global analyses by geographical area will be shared in order to provide interesting information on trends in the pharmaceutical sector. Your data is never sold or resold to third parties. This is the basis of our business model and the trust you place in us. That's why Datatopia is a pay-as-you-go solution. You pay us, not a third party, for the work we do every day to help you manage your pharmacy.
Where do you store my data?
Your data is stored on a dedicated, secure server located in Europe and certified as compliant with European data protection standards (RGPD and ISO).
What is a SaaS platform?
ASaaS platform is software / an application that you can access remotely as soon as you have an internet connection. This means you don't have to 'install' the platform on the hard drive of your computer, tablet or smartphone. You can access it with a simple login and password, and your information is perfectly secure.
Is my cash register software compatible with Datatopia?
Yes,our technical/infrastructure team takes great care to ensure Datatopia's compatibility with all major cash register software. In the event of any difficulties encountered during connection, you do not need to intervene. We will contact your IT partner directly.
How often is the data in Datatopia updated?
Operating (cash register) and personnel data are updated nightly. So the information you use to make important day-to-day decisions is up to date!
How is Datatopia different from my cash register software?
Your cash register software is an essential tool in the day-to-day running of your pharmacy, a point-of-sale system that tracks data, dispenses medication, manages supplies and provides other healthcare services. Datatopia is a system specifically designed to provide you with advice and optimize your management. It complements your cash register software.
By analyzing and processing your cash register data, we use specially developed algorithms and tools to give you a clear and accurate view of your business. We also take into account external data that may impact on your performance.
As a result, we are able to provide you with strategic recommendations for optimizing your operations, whether in procurement, inventory, finance or competitive management.
How long does it take to integrate Datatopia?
The average set-up time for your personal Datatopia space is currently about one week. (This period allows us to test and validate the data sharing protocol and to process a significant volume of existing data in order to provide you with relevant trends and recommendations).
What do I need to do to use Datatopia?
The Datatopia login procedure depends on your cash register software. In most cases, we take care of everything! Some partners require the connection request to come from the customer, in which case we'll guide you step by step.
How does Datatopia read my pharmacy data?
Datatopia connects to your POS software via a secure data-sharing protocol. These are anonymized before being transferred to our servers, where they will be processed and stored in full compliance with regulations (RGPD).
My data is not necessarily up to date in my cash register software, can Datatopia still be useful to me?
The Datatopia platform is able to provide you with trends based on available basic sales and inventory data.From its very first use, Datatopia can highlight for you which missing information would be useful to encode in order to observe a significant improvement in your operational and financialperformance.
Does Datatopia resell data?
No Datatopia does not sell or share your data to any market player. We are convinced that your data should only be used by your pharmacy to give you concrete information to improve your daily management. This is an integral part of our ethics and our model.